Our aim is to provide an excellent service to customers at all times. However, we understand that from time to time, we may not live up to our own high standards and recognise that occasionally things do go wrong. Whenever this happens, we welcome your feedback to ensure that we provide the kind of service you expect.
If you have a complaint, please send it to: complaints@hdi-specialty.com or HDI Global Specialty SE, HDI-Platz, 30659 Hannover, Germany.
If you are dissatisfied with our response, you may have the right to pass your complaint to an Ombudsman in your country of residence. If you require more information please click on your country of residence for more information. Schedule of Insurance which was sent to You when You purchased a policy.
APPLICABLE LAW AND JURISDICTION
If there are any disputes arising under, out of or in connection with this Insurance they shall be dealt with in accordance with the Service of Suit and Jurisdiction Clause attached to Your Schedule of Insurance.
Alternatively, details can be found here. Please click on the country where You habitually reside.
1. If you have purchased your contract online, you may also be able to make a complaint via the EU’s online dispute resolution (ODR) platform. The website for the ODR platform is https://www.ec.europa.eu/odr.